All of our products are ships from: China and Kazakhstan. On this matter, delivery time frame may take some time and include all stages: from delivery to a warehouse in Beijing and Almaty, subsequent processing, customs, providing a track number and air delivery to the destination country. Please consider such information when you place an order in our store. :-)s
Frequently Asked Questions
Can I track my parcel?adminOnce the shipping company has provided tracking information, you'll be able to track your parcel and observe a shipping route.
- Tracking information become available white parcel is on the route. Usually within 5-20 days. Sometimes a bit longer regarding time of the year, holidays and other special circumstances.
- Once tracking available we will notify you over email automatically.
- To track your parcel please visit https://track24.net/ or any other international parcels tracking websites and paste tracking number.
How long do returns take to process?admin
- Return processing can take up to 2 weeks. If you have not received a refund after that time, please contact Customer Service
How long does it take for order to arrive?admin
- Basic time for most orders 14-18 days. Some orders can take up to 3 - 4 weeks. Canadian and Australian orders may take up to 5 weeks. Other countries international orders can take up to 6 weeks. Some delays might be occur due to unforeseen reasons regarding Postage Service. However, most orders should be delivered within 2 weeks It's been shipped. UK and Ireland shipments arrives in 35-60 days.
- Guaranteed delivery time of all orderse: 60 days. If the goods were not delivered in time, we are proceed the full refund payment to the customer.
- Please pay attention shipping time does not include: packing, handling, printing and producing in some cases such as handmade crafts and custom made t-shirts.
How much time I have for exchange?admin
- Customer able to issue refund or exchange within 15 days since item has been received
- You will be responsible for return shipping costs of non-defective merchandise.
I ordered 2+ items, but only received one. Why?admin
- When you order multiple items at the time, they may be shipped separately due the manufacturing reasons.
I ordered wrong size, how can you help?admin
- We provide size charts for most clothings. Please pay attention: some items has sizing specifics based on manufacturing region. By ordering item you confirm that you have checked size chart before order placing
- If you have received the wrong size by our mistake (e.g. you've ordered size L (Large), but instead you got 2XL), we provide full refund or free exchange for most items.
- If you ordered items without size chart review, refunds and exchanges will be refused unilaterally.
When I get my parcel?admin
AIR MAIL (Universal Postal Union) – 25-45 DAYS
The classic IDOLSTORE delivery method for most products. Delivery cost from $10 per order. The total delivery cost is calculated based on the number of items in cart. In the case for heavy parcels, the delivery price is calculating based on the parcels total weight. Time frames 25-45 days.
In some cases, the period may be shorter or longer, depending on time of the year. The track number is providing when parcel already shipped and passed all delivery stages. Delivery service provides according the recipient's index. Upon receipt, a passport is required. No additional charges are required when parcel is receiving (except additional taxes expenses for some countries).
EXPRESS SHIPPING (EMS) – 14-20 DAYS
Made for customes who don't want to wait more then a month. EMS Services - the most popular, fast and a relatively inexpensive way to deliver a package worldwide. First, your parcel is delivered by a courier to our warehouse. Second stage is EMS Service courier pick the parcel and shipment starts it's way to customer address. After 1-2 days, you will receive an email with the tracking number.
What country are you shipping from?admin
- Most of our items ships from: China and Kazakhstan